Last Updated: August 2026

Thank you for shopping at FASD Assist (referred to as "we," "us," or "our").

We want you to be completely satisfied with your purchase.

Because our physical products consist of wearable medical alert bracelets/necklace our policy is designed to protect both consumer rights under the Ontario Consumer Protection Act and strict health, safety, and hygiene standards.

By completing a purchase on our website, you explicitly agree to the terms of this Return and Refund Policy.

1. 30-Day Return Window You have 30 calendar days from the date your package was delivered to request a return and refund.

If 30 days have passed since your delivery date, we unfortunately cannot offer you a refund or exchange.

2. Eligibility, Health, and Hygiene Conditions Due to the medical and wearable nature of the FASD Medical Alert Bracelets/necklaces , items must meet the following strict criteria to be eligible for a refund:

The bracelet/necklace must be unworn, unused, and unaltered.

The bracelet/necklace must be in the exact same condition that you received it.

The product must be returned in its original packaging.

Any bracelet/necklace that shows signs of wear, scratches, or sizing adjustments will be rejected for health and hygiene safety reasons.

3. Damaged, Defective, or Incorrect ItemsIf your item arrives damaged, defective, or if you received the wrong product, please contact us immediately at info@fasdassist.ca within 48 hours of delivery.

Please include your order number and clear photographic proof of the issue.

For verified defective or incorrect items, we will cover all return shipping costs and issue a full refund or immediate replacement at no extra charge to you.

4. Return Shipping Costs For standard returns (e.g., accidental orders, change of mind, incorrect size ordered), the customer is responsible for paying all return shipping costs.

Shipping costs paid during the initial purchase are non-refundable.

We highly recommend using a trackable shipping service or purchasing shipping insurance.

We cannot guarantee that we will receive your returned item, and we are not liable for items lost in transit by Canada Post or other third-party carriers.

5. Refund Processing Time Once your return is received and inspected by our team, we will send you an email notifying you that we have received your item and whether your refund is approved or rejected based on the conditions in Section 2.

If approved, your refund will be processed immediately.

A credit will automatically be applied to your original method of payment (Credit Card, PayPal, etc.).

Please allow 5 to 10 business days for the refund to reflect on your bank or credit card statement, depending on your financial institution.

6. Governing LawThis Return and Refund Policy is governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.

Any disputes arising from this policy shall be resolved exclusively within the courts of Ontario.

7. Contact Us For all return requests, questions, or issues, please contact our support team at:

Email: info@fasdassist.ca

Website: www.fasdassist.ca